Worldwide Robotic Process Automation (RPA) Market [by Segments (RPA Tools, RPA Services); by Users (SMB, Enterprise); by Functions (Finance, Procurement, HR, Customer Service, Specific Processes); by Verticals; by Regions)]: Market Size and Forecasts (2017 – 2022)

Report Code: SR53ZA97

Status: Published

Launched: June 2016

Published: September 2017

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143
Pages
55
Tables
49
Charts
72
Countries
46
Companies Covered
4150
License Cost
Report Description

The report on the RPA market provides an in-depth analysis of the market size, forecasts and opportunities of RPA Tools and RPA Services targeted at small and medium businesses, and enterprises. The study includes market analysis of RPA solutions that cater to corporate functions such as Finance, Procurement, Human Resources, Customer Services, and Specific Processes. RPA services analyzed in the study include Consulting, Implementation, and Maintenance. Further to this, the report also provides the market data for RPA across 8 verticals across five regions – North America, Europe, Asia-Pacific, Central America, and Latin America (CALA), and Middle-East and Africa (MEA).

Arcluster’s RPA market report also includes insights into key market requirements gathered from SMBs, enterprises, commercial entities, IT managers, CIOs, IT decision makers, opinion leaders, users, buyers, and service providers. The study also covers key demand side ratings such as ratings across regions for RPA approaches, sourcing models, hosting types, function ratings, and deployment timelines.

The analysis in this report will help market participants, vendors, suppliers, system integrators, channel players, manufacturers, and value-added resellers (VARs) to develop strategies, marketing goals and business decisions based on the actionable market intelligence from this report. This report has been built on a rigorous period of information gathering from both secondary and primary sources through several interviews with industry participants, business owners, consultants, organizations, and regulators. Data gathered from these interviews and surveys was curated, analyzed, and engineered to understand buying, spending, demand, and supply patterns and to estimate market sizes and forecasts. The resultant data was checked for applicability across value chains through market-data associations and then further validated through multiple check points to check consistencies, error samples, variances.

Companies Mentioned: Accenture, Arago, Automation Anywhere, Automation Edge, Ayehu, Blueprism, Capgemini, Celaton, Cognizant, Datamatics, Dell, EdgeVerve, Exilant, EXL, Firstsource, Genfour, Genpact, HCL Infosystems Ltd., IBM, IGATE, Infosys, IP Soft, Jacada, Kofax, Kryon Systems, Mphasis, Nalashaa Solutions, Nice, NTT Data Services, OpenSpan (Pegasystems) , OpusCapita, Redwood Software, Sutherland, Symphony Teleca (Harman), Synechron, Tata Consultancy Services, Thoughtonomy, Tungsten Network, UiPath, Verint, Virtual Operations, Wipro Limited., WNS Global Services, Xchanging (DXC Technology), Xerox, Zenzar Technologies.

Questions answered in the RPA Market Report.

1) What is the Market Size and Forecasts of Robotic Process Automation now.
2) What is the market opportunity for RPA Tools and Services.
3) How big is the market size for consulting services for Robotic Process Automation.
4) How much is the estimated market for RPA in North America in the next 5 years.
5) What are the companies in this market and how are they classified.

Market Segmentation

The RPA market covers 5 primary segments

  • by Solutions
  • by Users
  • by Functions
  • by Verticals
  • by Regions

The RPA Solutions market is segmented
by 2 Types:

  • by RPA Tools
  • by RPA Services
    • Consulting
    • Implementation
    • Maintenance

by User Categories:

  • Small and Medium Businesses (SMB)
  • Enterprises

by 5 Functions:

  • Finance
  • Procurement
  • Human Resource
  • Customer Service
  • Specific Processes

by 8 Verticals:

  • Automotive and Transportation
  • Banking, Financial Services, and Insurance
  • Consumer and Retail
  • Engineering and Manufacturing
  • Healthcare and Life Sciences
  • Public Sector and Government
  • Tech, Telecom, and Media
  • Others

by 5 Regions: 

  • North America
  • Europe
  • Asia-Pacific
  • Central America and Latin America
  • Middle-East and Africa
Table of Contents

1 RPA: RESEARCH OVERVIEW AND SUMMARY

1.1 Research Design
1.1.1 Research Goals
1.1.2 Research Scope
1.1.3 Research Methodology
1.1.4 Market Assumptions

1.2 Executive Summary
1.2.1 Demand Insights
1.2.2 Forecast Insights

1.3 Market Introduction
1.3.1 Market Definition
1.3.2 Market Segmentation
1.3.3 Market Forces

2 RPA: MARKET SIZE AND FORECAST BY SOLUTIONS

2.1 Market Overview and Trends

2.2 RPA Tools
2.2.1 Market Overview
2.2.2 Market Size and Forecasts by Regions

2.3 RPA Services
2.3.1. a Market Overview
2.3.1. b Consulting
2.3.1.b.i Market Size and Forecasts by Regions
2.3.1. c Implementation
2.3.1.c.i Market Size and Forecasts by Regions
2.3.1. d Maintenance
2.3.1.d.i Market Size and Forecasts by Regions

3 RPA: MARKET SIZE AND FORECAST BY FUNCTIONS

3.1 Market Overview

3.2 Finance
3.2.1 Overview
3.2.2 Market Size and Forecasts by Regions

3.3 Procurement
3.3.1 Overview
3.3.2 Market Size and Forecasts by Regions

3.4 Human Resource
3.4.1 Overview
3.4.2 Market Size and Forecasts by Regions

3.5 Customer Service
3.5.1 Overview
3.5.2 Market Size and Forecasts by Regions

3.6 Specific Processes
3.6.1 Overview
3.6.2 Market Size and Forecasts by Regions

4 RPA: MARKET SIZE AND FORECAST BY USERS

4.1 Market Overview and Trends

4.2 Small and Medium Business (SMB)
4.2.1 Market Overview
4.2.2 Market Size and Forecasts by Regions

4.3 Enterprises
4.3.1 Market Overview
4.3.2 Market Size and Forecasts by Regions

5 RPA: MARKET SIZE AND FORECAST BY VERTICALS
5.1 Market Overview

5.2 Automotive and Transportation
5.2.1 Overview
5.2.2 Market Size and Forecasts by Regions

5.3 Banking, Financial Services, and Insurance
5.3.1 Overview
5.3.2 Market Size and Forecasts by Regions

5.4 Consumer and Retail
5.4.1 Overview
5.4.2 Market Size and Forecasts by Regions

5.5 Engineering and Manufacturing
5.5.1 Overview
5.5.2 Market Size and Forecasts by Regions

5.6 Healthcare and Life Sciences
5.6.1 Overview
5.6.2 Market Size and Forecasts by Regions

5.7 Public Sector and Government
5.7.1 Overview
5.7.2 Market Size and Forecasts by Regions

5.8 Tech, Telecom and Media
5.8.1 Overview
5.8.2 Market Size and Forecasts by Regions

5.9 Others
5.9.1 Overview
5.9.2 Market Size and Forecasts by Regions

6 RPA: MARKET SIZE AND FORECASTS BY REGIONS

6.1 Market Overview and Trends

6.2 North America
6.2.1 Market Overview
6.2.2 Market size and Forecast by Solutions
6.2.3 Market size and Forecast by Functions
6.2.4 Market size and Forecast by Users
6.2.5 Market size and Forecast by Verticals

6.3 Europe
6.3.1 Market Overview
6.3.2 Market size and Forecast by Solutions
6.3.3 Market size and Forecast by Functions
6.3.4 Market size and Forecast by Users
6.3.5 Market size and Forecast by Verticals

6.4 Asia-Pacific
6.4.1 Market Overview
6.4.2 Market size and Forecast by Solutions
6.4.3 Market size and Forecast by Functions
6.4.4 Market size and Forecast by Users
6.4.5 Market size and Forecast by Verticals

6.5 Central America/ Latin America
6.5.1 Market Overview
6.5.2 Market size and Forecast by Solutions
6.5.3 Market size and Forecast by Functions
6.5.4 Market size and Forecast by Users
6.5.5 Market size and Forecast by Verticals

6.6 Middle-East and Africa
6.6.1 Market Overview
6.6.2 Market size and Forecast by Solutions
6.6.3 Market size and Forecast by Functions
6.6.4 Market size and Forecast by Users
6.6.5 Market size and Forecast by Verticals

7 RPA: MARKET PARTICIPANTS AND DEMAND TRENDS

7.1 Supply Side – Player Profiles and Markets

7.2 Demand Side Analysis – Regional Ratings
7.2.1 RPA Adoption Enterprise Functions User Ratings by Region
7.2.2 RPA Approaches User Ratings by Region
7.2.3 RPA Vertical Adoption Ratings by Region
7.2.4 RPA Hosting Type Ratings by Region
7.2.5 RPA Sourcing Model Ratings by Region
7.2.6 RPA Adoption Timeframe Ratings by Region

Companies Mentioned: Accenture, Arago, Automation Anywhere, Automation Edge, Ayehu, Blueprism, Capgemini, Celaton, Cognizant, Datamatics, Dell, EdgeVerve, Exilant, EXL, Firstsource, Genfour, Genpact, HCL Infosystems Ltd., IBM, IGATE, Infosys, IP Soft, Jacada, Kofax, Kryon Systems, Mphasis, Nalashaa Solutions, Nice, NTT Data Services, OpenSpan (Pegasystems) , OpusCapita, Redwood Software, Sutherland, Symphony Teleca (Harman), Synechron, Tata Consultancy Services, Thoughtonomy, Tungsten Network, UiPath, Verint, Virtual Operations, Wipro Limited., WNS Global Services, Xchanging (DXC Technology), Xerox, Zenzar Technologies.

List of Tables, Charts and Figures from the Report

LIST OF TABLES

Table 1: Forecast Assumptions and Growth Factors
Table 2: Robotic Process Automation Market Size and Forecast
Table 3: RPA Market Size and Forecast, by Solutions
Table 4: RPA Tools Market Size and Forecast, by Regions
Table 5: RPA Services Market Size and Forecast, by Types
Table 6: RPA Consulting Services Market Size and Forecast, by Regions
Table 7: RPA Implementation Services Market Size and Forecast, by Regions
Table 8: RPA Maintenance Services Market Size and Forecast, by Regions
Table 9: RPA Market Size and Forecast, by Functions
Table 10: RPA Market Size and Forecast, by Finances, by Regions
Table 11: RPA Market Size and Forecast, by Procurement, by Regions
Table 12: RPA Market Size and Forecast, by Human Resource, by Regions
Table 13: RPA Market Size and Forecast, by Customer Service, by Regions
Table 14: RPA Market Size and Forecast, by Specific Processes, by Regions
Table 15: RPA Market Size and Forecast, by Users
Table 16: RPA Market Size and Forecast, by SMB, by Regions
Table 17: RPA Market Size and Forecast, by Enterprises, by Regions
Table 18: RPA Market Size and Forecast, by Verticals
Table 19: RPA Market Size and Forecast, by Automotive and Transportation, by Regions
Table 20: RPA Market Size and Forecast, by Banking, Financial Services, and Insurance, by Regions
Table 21: RPA Market Size and Forecast, by Consumer and Retail, by Regions
Table 22: RPA Market Size and Forecast, by Engineering and Manufacturing, by Regions
Table 23: RPA Market Size and Forecast, by Healthcare and Life Sciences, by Regions
Table 24: RPA Market Size and Forecast, by Public Sector and Government, by Regions
Table 25: RPA Market Size and Forecast, by Technology and Media, by Regions
Table 26: RPA Market Size and Forecast, by Others, by Regions
Table 27: RPA Market Size and Forecast, by Regions
Table 28: North America RPA Market Size and Forecast, by Solutions
Table 29: North America RPA Market Size and Forecast, by Functions
Table 30: North America RPA Market Size and Forecast, by Users
Table 31: North America RPA Market Size and Forecast, by Verticals
Table 32: Europe RPA Market Size and Forecast, by Solutions
Table 33: Europe RPA Market Size and Forecast, by Functions
Table 34: Europe RPA Market Size and Forecast, by Users
Table 35: Europe RPA Market Size and Forecast, by Verticals
Table 36: Asia-Pacific RPA Market Size and Forecast, by Solutions
Table 37: Asia-Pacific RPA Market Size and Forecast, by Functions
Table 38: Asia-Pacific RPA Market Size and Forecast, by Users
Table 39: Asia-Pacific RPA Market Size and Forecast, by Verticals
Table 40: CALA RPA Market Size and Forecast, by Solutions
Table 41: CALA RPA Market Size and Forecast, by Functions
Table 42: CALA RPA Market Size and Forecast, by Users
Table 43: CALA RPA Market Size and Forecast, by Verticals
Table 44: MEA RPA Market Size and Forecast, by Solutions
Table 45: MEA RPA Market Size and Forecast, by Functions
Table 46: MEA RPA Market Size and Forecast, by Users
Table 47: MEA RPA Market Size and Forecast, by Verticals
Table 48: RPA Market Participants
Table 50: RPA Adoption Enterprise Functions Ratings by Region
Table 51: RPA Approaches User Ratings by Region
Table 52: RPA Vertical Adoption Ratings by Region
Table 53: RPA Hosting Type Ratings by Region
Table 54: RPA Sourcing Model Ratings by Region
Table 55: RPA Adoption Timeframe Ratings by Region

LIST OF FIGURES

Figure 1: RPA Market Research Methodology
Figure 2: Robotic Process Automation Market Segmentation
Figure 3: Robotic Process Automation Market Forces
Figure 4: Robotic Process Automation Market Size and Forecast
Figure 5: RPA Market Size and Forecast, by Solutions
Figure 6: RPA Tools Market Size and Forecast, by Regions
Figure 7: RPA Services Market Size and Forecast
Figure 8: RPA Consulting Services Market Size and Forecast, by Regions
Figure 9: RPA Implementation Services Market Size and Forecast, by Regions
Figure 10: RPA Maintenance Services Market Size and Forecast, by Regions
Figure 11: RPA Market Size and Forecast, by Functions
Figure 12: RPA Market Size and Forecast, by Finance, by Regions
Figure 13: RPA Market Size and Forecast, by Procurement, by Regions
Figure 14: RPA Market Size and Forecast, by Human Resource, by Regions
Figure 15: RPA Market Size and Forecast, by Customer Service, by Regions
Figure 16: RPA Market Size and Forecast, by Specific Processes, by Regions
Figure 17: RPA Market Size and Forecast, by Users
Figure 18: RPA Market Size and Forecast, by SMB, by Regions
Figure 19: RPA Market Size and Forecast, by Enterprises, by Regions
Figure 20: RPA Market Size and Forecast, by Verticals
Figure 21: RPA Market Size and Forecast, by Automotive and Transportation, by Regions
Figure 22: RPA Market Size and Forecast, by Banking and Finance, by Regions
Figure 23: RPA Market Size and Forecast, by Retail and Consumer, by Regions
Figure 24: RPA Market Size and Forecast, by Engineering and Manufacturing, by Regions
Figure 25: RPA Market Size and Forecast, by Healthcare and Life Sciences, by Regions
Figure 26: RPA Market Size and Forecast, by Public Sector and Government, by Regions
Figure 27: RPA Market Size and Forecast, by Technology and Media, by Regions
Figure 28: RPA Market Size and Forecast, by Others, by Regions
Figure 29: RPA Market Size and Forecast, by Regions
Figure 30: North America RPA Market Size and Forecast, by Solutions
Figure 31: North America RPA Market Size and Forecast, by Functions
Figure 32: North America RPA Market Size and Forecast, by Users
Figure 33: North America RPA Market Size and Forecast, by Verticals
Figure 34: Europe RPA Market Size and Forecast, by Solutions
Figure 35: Europe RPA Market Size and Forecast, by users
Figure 36: Europe America RPA Market Size and Forecast, by users
Figure 37: Europe RPA Market Size and Forecast, by Verticals
Figure 38: Asia-Pacific RPA Market Size and Forecast, by Solutions
Figure 39: Asia-Pacific RPA Market Size and Forecast, by Functions
Figure 40: Asia-Pacific RPA Market Size and Forecast, by Users
Figure 41: Asia-Pacific RPA Market Size and Forecast, by Verticals
Figure 42: CALA RPA Market Size and Forecast, by Solutions
Figure 43: CALA RPA Market Size and Forecast, by Functions
Figure 44: CALA RPA Market Size and Forecast, by Users
Figure 45: CALA RPA Market Size and Forecast, by Verticals
Figure 46: MEA RPA Market Size and Forecast, by Solutions
Figure 47: MEA RPA Market Size and Forecast, by Functions
Figure 48: MEA RPA Market Size and Forecast, by Users
Figure 49: MEA RPA Market Size and Forecast, by Verticals

Executive Summary and Key Insights

Organizations globally have begun to look for automation solutions to enable better handling of repetitive tasks across multiple corporate processes and functions. While Business Process Management (BPM) solutions address the need for operational efficiency to a large extent, there is an inherent need for non-invasive and unassisted automation that can handle such tasks. Robotic Process Automation (RPA) addresses this through robotized handling of tasks through software programs and tools.

RPA changes the way traditional BPM services work. In fact, it augments processes through automation that doesn’t necessitate any deep integrations. The enabling of an automation driven solution changes the value chain for solutioning and delivery.

While the current impact of RPA on BPM is minimal, the future could be certainly different. RPA tools and services provide an innovative and alternative approach towards enhanced value creation and manageability. It is a strategic extension to BPM by including a tactical set of automation tools, techniques and services that offers improvements across service delivery, quality, government, and overall process management. When employed along with BPM, RPA could help service providers with increased revenues and profitability.

With early adopters reaping benefits from having deployed RPA for their processes, more companies will actively pursue pilots and implement RPA for their functions. The market opportunity for RPA across the globe is significant and offers a new value-driven opportunity for service providers, system integrators, technology providers, and resellers. Arcluster forecasts the worldwide RPA market to reach $5.01 billion in revenues in 2022

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