Worldwide End User Experience Monitoring (EUEM) Market [by Segments (Platforms, Services); by Methods (Synthetic Monitoring, Real User Monitoring, Hybrid); by Users (SMBs, Enterprises); by Industries; by Regions]: Market Sizes and Forecasts (2018 – 2023)

Report Code: SR58ZA52

Status: Published

Launched: June 2016

Published: September 2018

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130
Pages
46
Tables
47
Charts
58
Countries
39
Companies Covered
4150
License Cost
Report Description

The End User Experience Monitoring market report provides an in-depth analysis of the market size, forecasts, and opportunities of EUEM Platforms and Services targeted at SMBs and Enterprises. Services analyzed in the study include Professional Services and Managed Services. Professional services include Design and Consulting, Implementation and Integration, and Maintenance and Support.

The study includes market analysis of EUEM, categorized by three types of Methods: Synthetic Monitoring, Real User Monitoring (RUM), and Hybrid and Others. Further to this, the report also provides the market data for EUEM across eight verticals and five regions – North America, Europe, Asia-Pacific, Central America, and Latin America (CALA), and Middle-East and Africa (MEA).

Arcluster’s EUEM market report also includes insights into key market requirements gathered from service providers, network engineers, IT managers, CIOs, CTOs, IT decision makers, and opinion leaders. This report has been built on a rigorous period of information gathering from both secondary and primary sources through several interviews with industry participants, manufacturers, suppliers, vendors, business owners, consultants, organizations, and regulators.

Data gathered from these interviews and surveys was curated, analyzed, and engineered to understand buying, spending, demand, and supply patterns and to estimate market sizes and forecasts. The resultant data was checked for applicability across value chains through market-data associations and then further validated through multiple check points to check consistencies, error samples, variances.

The analysis in this report will help market participants, vendors, suppliers, system integrators, channel players, manufacturers, and value-added resellers (VARs) to develop strategies, marketing goals and business decisions based on the actionable market intelligence from this report.

Questions answered in the report

• What is the current market size of EUEM market?
• What is the estimated market size of EUEM Platforms and Services in the next 5 years?
• What is the market opportunity for synthetic monitoring and real user monitoring?
• What is the market size and opportunity for EUEM Solutions across multiple industries?
• What are the companies in this space and what do they offer?

Companies mentioned in the report:
Akamai, Alyvix, AppDynamics (Cisco), AppEnsure, Appneta, Bitbar, BMC, CA Technologies, Catchpoint Systems, CenturyLink, Citrix, ControlUp, CoreALM, Dynatrace, eG Innovations, IBM, InfoVista, Ixia, LiveAction, Microfocus, Monitis (TeamViewer), Nastel, NetIQ (Microfocus), NetScout Systems, Neustar, Pingdom (Solarwinds), Qualica, Quest Software, Rigor, Riverbed, SAP, SevOne, SmartBear, SPS, Teneo, Thousand Eyes, WebTuna, Whitehat Virtual Technologies, Zoho Corp.

Market Segmentation

The EUEM market covers 5 primary segments

  • by Segments
  • by Methods
  • by Users
  • by Verticals
  • by Regions

by Segments

  • Platforms
  • Services
    • Professional Services
      • Design and Consulting
      • Implementation and Integration
      • Maintenance and Support
    • Managed Services

by Methods

  • Synthetic Monitoring
  • Real User Monitoring
  • Hybrid and Others

by Users

  • Small and Medium Businesses (SMBs)
  • Enterprises

by Verticals

  • Aerospace and Defense
  • Automotive and Transportation
  • Banking and Finance
  • Energy, Power, and Utilities
  • Healthcare and Life Sciences
  • Retail and Consumer
  • Technology and Media
  • Others

by Regions

  • North America
  • Europe
  • Asia-Pacific
  • Central America and Latin America
  • Middle-East and Africa
Table of Contents

1 EUEM: RESEARCH OVERVIEW AND SUMMARY

1.1 Research Design
1.1.1 Research Goals
1.1.2 Research Scope
1.1.3 Research Methodology
1.1.4 Market Assumptions

1.2 Executive Summary

1.3 Market Introduction
1.3.1 Market Definition
1.3.2 Market Segmentation
1.3.3 Market Forces

2 EUEM: MARKET SIZE AND FORECAST BY SEGMENTS

2.1 Market Overview
2.2 Platforms
2.2.1 Market Size and Forecasts by Regions
2.3 Services
2.3.1 Market Size and Forecasts by Types
2.3.2 Professional Services
2.3.2. a Market Size and Forecasts by Types
2.3.2. b Market Size and Forecasts by Regions
2.3.3 Managed Services
2.3.3. a Market Size and Forecasts by Regions

3 EUEM: MARKET SIZE AND FORECAST BY METHODS

3.1 Market Overview
3.2 Synthetic Monitoring
3.2.1 Market Size and Forecasts by Regions
3.3 Real User Monitoring
3.3.1 Market Size and Forecasts by Regions
3.4 Hybrid and Others
3.4.1 Market Size and Forecasts by Regions

4 EUEM: MARKET SIZE AND FORECASTS BY USERS AND VERTICALS

4.1 By Users
4.1.1 Small and Medium Businesses (SMBs)
4.1.1. a Market Size and Forecasts by Regions
4.1.2 Enterprises
4.1.2. a Market Size and Forecasts by Regions

4.2 by Verticals
4.2.1 Aerospace and Defense
4.2.1. a Market Size and Forecasts by Regions
4.2.2 Automotive and Transportation
4.2.2. a Market Size and Forecasts by Regions
4.2.3 Banking and Finance
4.2.3. a Market Size and Forecasts by Regions

4.2.4 Energy, Power, and Utilities
4.2.4. a Market Size and Forecasts by Regions
4.2.5 Healthcare and Lifesciences
4.2.5. a Market Size and Forecasts by Regions
4.2.6 Retail and Consumer
4.2.6. a Market Size and Forecasts by Regions
4.2.7 Technology and Media
4.2.7. a Market Size and Forecasts by Regions
4.2.8 Others
4.2.8. a Market Size and Forecasts by Regions

5 EUEM: MARKET SIZE AND FORECASTS BY REGIONS

5.1 Market Overview
5.2 North America
5.2.1 Market size and Forecast by Segments
5.2.2 Market size and Forecast by Methods
5.2.3 Market size and Forecast by Users
5.2.4 Market size and Forecast by Verticals
5.3 Europe
5.3.1 Market size and Forecast by Segments
5.3.2 Market size and Forecast by Methods
5.3.3 Market size and Forecast by Users
5.3.4 Market size and Forecast by Verticals
5.4 Asia-Pacific
5.4.1 Market size and Forecast by Segments
5.4.2 Market size and Forecast by Methods
5.4.3 Market size and Forecast by Users
5.4.4 Market size and Forecast by Verticals
5.5 Central America/ Latin America
5.5.1 Market size and Forecast by Segments
5.5.2 Market size and Forecast by Methods
5.5.3 Market size and Forecast by Users
5.5.4 Market size and Forecast by Verticals
5.6 Middle-East and Africa
5.6.1 Market size and Forecast by Segments
5.6.2 Market size and Forecast by Methods
5.6.3 Market size and Forecast by Users
5.6.4 Market size and Forecast by Verticals

6 EUEM MARKET PLAYERS AND OFFERINGS

Companies Mentioned: Akamai, Alyvix, AppDynamics (Cisco), AppEnsure, Appneta, Bitbar, BMC, CA Technologies, Catchpoint Systems, CenturyLink, Citrix, ControlUp, CoreALM, Dynatrace, eG Innovations, IBM, InfoVista, Ixia, LiveAction, Microfocus, Monitis (TeamViewer), Nastel, NetIQ (Microfocus), NetScout Systems, Neustar, Pingdom (Solarwinds), Qualica, Quest Software, Rigor, Riverbed, SAP, SevOne, SmartBear, SPS, Teneo, Thousand Eyes, WebTuna, Whitehat Virtual Technologies, Zoho Corp.

List of Tables, Charts and Figures from the Report

LIST OF TABLES

Table 1: Forecast Assumptions and Growth Factors
Table 2: EUEM Market Size and Forecast
Table 3: EUEM Market Size and Forecast, by Segments
Table 4: EUEM Platforms Market Size and Forecast, by Regions
Table 5: EUEM Services Market Size and Forecast, by Types
Table 6: EUEM Professional Services Market Size and Forecast, by Types
Table 7: EUEM Professional Services Market Size and Forecast, by Regions
Table 8: EUEM Managed Services Market Size and Forecast, by Regions
Table 9: EUEM Market Size and Forecast, By Methods
Table 10: EUEM Market Size and Forecast, By Synthetic Monitoring, by Regions
Table 11: EUEM Market Size and Forecast, By Real User Monitoring, by Regions
Table 12: EUEM Market Size and Forecast, By Hybrid and Others, by Regions
Table 13: EUEM Market Size and Forecast, By Users
Table 14: EUEM Market Size and Forecast, By SMB, by Regions
Table 15: EUEM Market Size and Forecast, By Enterprises, by Regions
Table 16: EUEM Market Size and Forecast, By Verticals
Table 17: EUEM Market Size and Forecast, By Aerospace and Defense, by Regions
Table 18: EUEM Market Size and Forecast, By Automotive and Transportation, by Regions
Table 19: EUEM Market Size and Forecast, By Banking and Finance, by Regions
Table 20: EUEM Market Size and Forecast, By Energy, Power, and Utilities, by Regions
Table 21: EUEM Market Size and Forecast, By Healthcare and Life Sciences, by Regions
Table 22: EUEM Market Size and Forecast, By Retail and Consumer, by Regions
Table 23: EUEM Market Size and Forecast, By Technology and Media, by Regions
Table 24: EUEM Market Size and Forecast, By Other Verticals, by Regions
Table 25: EUEM Market Size and Forecast, by Regions
Table 26: North America EUEM Market Size and Forecast, by Segments
Table 27: North America EUEM Market Size and Forecast, by Methods
Table 28: North America EUEM Market Size and Forecast, by Users
Table 29: North America EUEM Market Size and Forecast, by Verticals
Table 30: Europe EUEM Market Size and Forecast, by Segments
Table 31: Europe EUEM Market Size and Forecast, by Methods
Table 32: Europe EUEM Market Size and Forecast, by Users
Table 33: Europe EUEM Market Size and Forecast, by Verticals
Table 34: APAC EUEM Market Size and Forecast, by Segments
Table 35: APAC EUEM Market Size and Forecast, by Methods
Table 36: APAC EUEM Market Size and Forecast, by Users
Table 37: APAC EUEM Market Size and Forecast, by Verticals
Table 38: CALA EUEM Market Size and Forecast, by Segments
Table 39: CALA EUEM Market Size and Forecast, by Methods
Table 40: CALA EUEM Market Size and Forecast, by Users
Table 41: CALA EUEM Market Size and Forecast, by Verticals
Table 42: MEA EUEM Market Size and Forecast, by Segments
Table 43: MEA EUEM Market Size and Forecast, by Methods
Table 44: MEA EUEM Market Size and Forecast, by Users
Table 45: MEA EUEM Market Size and Forecast, by Verticals
Table 46: EUEM Market Participants and Key Products

LIST OF FIGURES

Figure 1: EUEM Market Research Methodology
Figure 2: EUEM Market Segmentation
Figure 3: EUEM Market Forces
Figure 4: EUEM Market Size and Forecast
Figure 5: EUEM Market Size and Forecast, by Segments
Figure 6: EUEM Platforms Market Size and Forecast, by Regions
Figure 7: EUEM Services Market Size and Forecast, By Types
Figure 8: EUEM Professional Services Market Size and Forecast, by Types
Figure 9: EUEM Professional Services Market Size and Forecast, by Regions
Figure 10: EUEM Managed Services Market Size and Forecast, by Regions
Figure 11: EUEM Market Size and Forecast, by Methods
Figure 12: EUEM Market Size and Forecast, By Synthetic Monitoring, by Regions
Figure 13: EUEM Market Size and Forecast, By Real User Monitoring, by Regions
Figure 14: EUEM Market Size and Forecast, By Hybrid and Others, by Regions
Figure 15: EUEM Market Size and Forecast, by Users
Figure 16: EUEM Market Size and Forecast, By SMB, by Regions
Figure 17: EUEM Market Size and Forecast, By Enterprises, by Regions
Figure 18: EUEM Market Size and Forecast, by Verticals
Figure 19: EUEM Market Size and Forecast, By Aerospace and Defense, by Regions
Figure 20: EUEM Market Size and Forecast, By Automotive and Transportation, by Regions
Figure 21: EUEM Market Size and Forecast, By Banking and Finance, by Regions
Figure 22: EUEM Market Size and Forecast, By Energy, Power, and utilities, by Regions
Figure 23: EUEM Market Size and Forecast, By Healthcare and LIfe Sciences, by Regions
Figure 24: EUEM Market Size and Forecast, By retail and Consumer, by Regions
Figure 25: EUEM Market Size and Forecast, By Technology and Media, by Regions
Figure 26: EUEM Market Size and Forecast, By Other Verticals, by Regions
Figure 27: EUEM Market Size and Forecast, by Regions
Figure 28: North America EUEM Market Size and Forecast, by Segments
Figure 29: North America EUEM Market Size and Forecast, by Methods
Figure 30: North America EUEM Market Size and Forecast, by Users
Figure 31: North America EUEM Market Size and Forecast, by Verticals
Figure 32: Europe EUEM Market Size and Forecast, by Segments
Figure 33: Europe EUEM Market Size and Forecast, by Methods
Figure 34: Europe EUEM Market Size and Forecast, by Users
Figure 35: Europe EUEM Market Size and Forecast, by Verticals
Figure 36: APAC EUEM Market Size and Forecast, by Segments
Figure 37: APAC EUEM Market Size and Forecast, by Methods
Figure 38: APAC EUEM Market Size and Forecast, by Users
Figure 39: APAC EUEM Market Size and Forecast, by Verticals
Figure 40: CALA EUEM Market Size and Forecast, by Segments
Figure 41: CALA EUEM Market Size and Forecast, by Methods
Figure 42: CALA EUEM Market Size and Forecast, by Users
Figure 43: CALA EUEM Market Size and Forecast, by Verticals
Figure 44: MEA EUEM Market Size and Forecast, by Segments
Figure 45: MEA EUEM Market Size and Forecast, by Methods
Figure 46: MEA EUEM Market Size and Forecast, by Users
Figure 47: MEA EUEM Market Size and Forecast, by Verticals

Executive Summary and Key Insights

Organizations worldwide have significantly ramped up their efforts in detecting and addressing performance issues to provide improved and enhanced experiences for their customers. Meanwhile, more users are ready to shift platforms and applications based on single negative experiences. This creates a massive onus on enterprises and SMBs to move beyond baselining and monitoring application performances and become customer-centric by engulfing experience management as part of overall performance management.

Addressing these requirements leads the rise of End user experience monitoring solutions, built on platforms and services, that integrates and supports user-centric IT-driven user experience management centrally. With EUEM, enterprises can benefit from savings across multiple endpoints – Web, Mobile, Desktop, and Applications.

Approaches such as Synthetic monitoring and real user monitoring have been brought into the fold of solution suites to provide passive and active monitoring of user experiences respectively. During the forecast period, the industry is set to witness blurring of the lines between these modes of monitoring, where businesses will learn to compliment and synergize both approaches in order to develop and deliver more robust end-user experience monitoring solutions.

The competitive landscape in the EUEM space is emerging. With niche players being first movers in the EUEM space, incumbents acquiring such companies, and APM companies playing catch up in this market, the competitive scenario is ripening rapidly. The landscape might also evolve to accommodate new vendors with consolidated monitoring solutions that can be horizontally and vertically integrated.

The EUEM market opportunity is available for service providers, where they can benefit from newer revenue streams from delivering business services through managed EUEM solutions. The market opportunity for EUEM is significant, as enterprises get more conscious about being customer-centric from an IT perspective. Arcluster forecasts the worldwide EUEM market, categorized by Platforms and Services, and by Methods, Users, Verticals, and Regions, to reach $4.01 billion in revenues in 2023.

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