Terms and Conditions

Any reference to ‘we’, ‘our’ or ‘us’ in these Terms and Conditions refers to Arcluster Pte. Ltd., a Singapore company registered at 16 Raffles Quay #33-03, Hong Leong Building, Singapore – 048581 and its affiliated companies around the world. References to ‘you’ or ‘your’ are references to the users of the websites, our products and services. We will be updating this ‘Terms and Conditions’ section as and when our portfolio evolves and we make improvements to our products, services and our website. Get notified about the changes by subscribing to the updates and changes.

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Research Studies

Currently, we offer five different types of studies: Impact (A), Disruption (D), Syndicated (S), Expansion (E) and Multi Client (M). Our ‘S’ class syndicated reports and studies are internally-funded. These are available off-the-shelf on our website and at reseller partners. These are not exclusive to one client. We also undertake Multi-Client Studies (M) that are sponsored by a specific number of clients. We reach out to our clients with the intended research area. Based on the commitment to purchase, we publish our ‘M’ class reports. We also undertake bespoke projects and custom reports, based on specific needs of one client. These are on a case-by-case basis where we discuss the scope and time-frame of execution before the commencement of the custom project. We expect our clients to understand the difference in the types and classes of studies before making a decision on a study. More information on the classes and types is available in the studies section of the library on our website.

Payment

We take payments in one of the following modes:
• Online Payment Via Credit or Debit cards (Visa, MasterCard, American Express, Discover)
• Bank Wire Transfer
• PayPal

Online Purchases

Once a payment is done online, the report dispatch process gets initiated at our end and the report gets delivered via email within 6-24 hours of the purchase. If the purchase is made on a weekend, the dispatch process gets initiated only on the next business day.

Licenses

We offer our reports and studies under one license unless specified otherwise on the web or a report brochure. There are no separate single/Multi/Enterprise user licenses. Therefore, a report can be shared only within the company. These reports should not be transferred, shared, re-licensed or sold to any external party under any circumstance.

Refunds

We do not entertain refunds of any kind. We urge you to thoroughly evaluate a study based on the all the information that is published by us about the study. If you have any issues or doubts, we encourage you to get them clarified by us before making a purchase decision.

Formats

Research studies, reports and custom reports are delivered under three different formats
• PDF (Adobe Acrobat)
• PowerPoint Presentation (Typically, this is used for customizations and custom work that is bundled with the syndicated report study)
We do not share excel data of the raw market data that we unearth during the study process. However, we can provide market sizes and forecasts that are in the report in the form of a spreadsheet if needed. This is done as on the discretion of the company and on a case-to-case basis.
For Trackers, we provide our clients with Excel spreadsheets containing market data updates.

Hard Copy and Physical Delivery

All physical delivery of deliverables in print form will entail five to seven days for processing due to packaging and shipping reasons. In case of delays with respect to such delivery, we will contact you and intimate you of the expected delivery dates with the tracking code from the shipping agency.

Content Issues

If a report has any tabulation or print errors, then please notify us through your point of contact with company or through a service representative via a phone call or email. You will be provided with the corrected version and will be compensated with additional analyst support from our research team. However, if a hard copy of the report gets damaged in transit, then we shall be under no liability. We can dispatch the hard copy again, but at an additional cost to handle shipping and logistics.

Website

Your access to and use of the website ‘https://arcluster.com’ and any other Arcluster website accessing this content is subject to a number of important terms and conditions.

• Personal information:
During your visit to our websites, you may submit your personal information. You agree that we may gather, store, use and employ such information in accordance to our Privacy Policy, which is part of these terms. You can find the Privacy policy here.

• Content
The homepage is available in English only. Information on this website should not be trusted in entirety in making investment decisions. Market data provided and referenced on the website are only indicative of the future market trends, but not guarantee to future market events. References to products and services shall not entail a commitment to a future continuation of all products and services. Based on our client’s preferences, we modify our product and service lines to cater to their needs better.

• Web Conduct
You are responsible for ensuring that you use this website in a lawful manner based on the country that you are accessing it in. You should not harvest personal information about others from this website and not use this website to defame, harass or violate rights of others. You should also not impersonate anyone else in order to obtain information from us. Transmitting malware, viruses or harmful code is considered as an offense and it is our right to pursue them legally. We are not able to guarantee that you will not be exposed to such issues during your use of this website. If you are faced with such behavior, please report it to support@arcluster.com

• Third Party
We do not monitor any third party websites. Any link that is attached to a third party site are provided for convenience only. We can therefore not accept responsibility of such third party websites. Please check the terms of these third party websites when you are on them.

• Responsibility
The access to this website is provided free-of-charge, for information purposes. Data presented here is as-is and has not been independently verified or authenticated. Therefore, whether the content on this website is suitable to you becomes your responsibility. We also hold no responsibility if this website goes through delays due to maintenance or due to performance issues of the back-end infrastructure.

• Remedies
We reserve the right to access this website. This can be suspended temporarily or permanently depending on the trust we have in your activities on our website. We continuously monitor malicious activity and would ban suspicious users to protect our clients.

• Further Information
If you have any clarifications regarding this, please reach out to support@arcluster.com. We will be more than glad in assisting you in understanding these terms better.

Changes to Terms

We are frequently seeking to update and improve our services, products and the Websites. We may therefore make modifications, changes and upgrades to the Websites and the above ‘Terms and Conditions’ at any time. You, the user, will be legally bound to the new and updated terms from the first time you use the website, products and services after we post the new terms and conditions online.

Clarifications and Additional Information

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